POLICIES

Returns and Refunds

If you are unhappy with your purchase for any reason please contact us immediately.  We want you to be happy with your purchase and will work with you within reason to resolve any issues. Our terms for a refund are as follows:

 

Yarn must be in original condition including the tag.  It must not be wound into a ball (either by you or by us) and must not smell like anything other than yarn (smoke, pets, essential oils, etc.)

 

Yarn must be returned to our studio within one calendar month of purchase. 

 

Return shipping will not be refunded and is the sole responsibility of the buyer.

Shipping

All items will ship within 2 business days after receiving payment unless otherwise noted (custom orders, subscriptions, etc. have longer shipping times).

Subscriptions

Subscribe by the 15th of the month.  (Subscriptions that come in after the 15th will be added to the list for the following month). Subscription boxes ship the 1st of the following month. Auto-renews each month until you decide to cancel.

Lost Items During Shipping

Once your package leaves the B Team Fiber’s Studio and enters the USPS system, we are no longer responsible for loss or damage to it. That does not mean that you should not contact us because good customer service is important to us. In the rare event that a package is lost in the mail system, please contact us right away.  We are happy to help investigate.

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